About Us
Our Story
Connected Hospitality designs and delivers reliable technology for hotels, pubs, restaurants and other demanding hospitality environments. Our team combines more than 20 years of technology experience with over 15 years dedicated to hospitality networks, giving clients practical expertise from initial design through deployment and ongoing support.
After 15 years of designing and delivering networks for major global hospitality brands, our Managing Director, James, has seen the good, the bad and the ugly. The networking landscape can be a minefield: companies come and go, and some present themselves as more specialised than they really are. The result can be poor delivery standards and customers left to deal with the consequences.
Even some large global providers outsource installation work with little transparency about who will attend site and limited accountability when things do not go to plan. To us, that is simply not good enough.
Connected Hospitality was founded to do things differently. We do not just want to show you what good looks like; we want you to experience exceptional delivery standards at every stage of our process. Our vision is simple: every client deserves the highest standard of delivery, whether they operate 150 sites globally or a single pub in the Yorkshire countryside.
We want every client to feel comfortable and confident throughout the project, and our flexible, open approach reflects that. We are as comfortable in the boardroom as we are discussing a project over a drink in the local pub. We believe in open, consultative dialogue: no hard sell and no hard feelings if you decide we are not the right fit for you.
The People Behind Connected Hospitality
A dedicated team of hospitality technologists, network architects and support specialists committed to delivering reliable, carefully engineered technology solutions.
James Harrison
James Harrison is the Founder and Managing Director of Connected Hospitality and Pub WiFi, with more than 20 years’ experience in technology and over 15 years dedicated to the hospitality sector.
His career spans hands-on engineering, Wi-Fi and network design, solution architecture, consultancy, pre-sales and business leadership. James has designed and led complex technology projects for some of the world’s best-known hotel groups, including Marriott, Hilton, Hyatt, IHG, Four Seasons and Mandarin Oriental, drawing on experience gained across more than 40 countries.
Known for bridging the gap between technical strategy and commercial delivery, James turns brand standards and operational challenges into practical, scalable solutions. Despite leading a growing business, he remains closely involved in solution design, customer relationships and project delivery—and is never afraid to roll up his sleeves when something needs getting done.
Tim Herbert
Tim Herbert is the Commercial Director at Connected Hospitality, responsible for shaping our commercial strategy, developing strategic partnerships and driving sustainable sales growth across networking, Wi-Fi, security, telephony and connected technology.
Tim brings more than a decade of sales and commercial experience, including senior roles with leading technology vendors and distributors such as Huawei, Siklu, Ceragon Networks and Purdicom. His background covers enterprise sales, direct and indirect channels, partner development, business improvement and the management of relationships across the UK, Ireland and wider EMEA region.
Analytical, commercially focused and decisive, Tim connects technology, hotel operations and guest experience to create stronger outcomes for our customers. He works closely with vendors, partners and clients to identify the right opportunities, develop commercially viable solutions and build relationships that deliver long-term value.
Mike Best
Mike Best is the Customer Success Director at Connected Hospitality, responsible for turning sold projects into successful, fully commissioned and formally completed deployments. He leads the customer journey from project handover through installation, training and sign-off, keeping hotel owners, brand teams, contractors and engineers aligned throughout delivery.
Mike brings almost two decades of commercial and customer-facing technology experience, including more than ten years focused on hospitality Wi-Fi and guest technology. His career includes senior roles with RUCKUS Networks, Cambium Networks, HFCL, Quadriga and Bitbuzz, giving him a strong understanding of hotel operations, global brand standards and the technology partner landscape.
Known for his honest, trustworthy and tenacious approach, Mike is at his best when solving problems, building relationships and keeping complex deployments moving. For Mike, success is not simply switching a system on—it means delivering a smooth handover, a confident hotel team, a satisfied customer and a long-term relationship built on trust.
Richard Mumford
Richard Mumford is the Lead Network Engineer at Connected Hospitality and our technical authority for the design and delivery of secure, resilient wired and wireless networks. He supports projects from initial discovery and pre-sales design through to deployment, commissioning, documentation and ongoing support.
Richard brings more than 20 years of telecommunications experience, having led complex network programmes across the UK, Ireland and wider EMEA region. His expertise includes enterprise Wi-Fi, WAN and SD-WAN, core network architecture, routing and switching, point-to-point wireless, firewalls, segmentation, VPNs and network security.
Combining hands-on engineering knowledge with strong pre-sales and consultancy experience, Richard turns customer requirements into practical designs, accurate bills of materials and dependable technical solutions. He also plays a central role in developing our engineering standards and strengthening technical knowledge across the team, helping ensure every network is secure, scalable and built for the demands of a modern hospitality environment.
What Sets Us Apart?
A Different Approach to Hospitality
Hospitality at the Heart
We don’t just deliver technology, we understand how hospitality environments operate. From guest expectations to peak demand and operational pressures, our solutions are designed for the realities of all hospitality venues.
Network & Infrastructure Experts
At our core, we are experts in networking and infrastructure, the foundation that everything else is built on. We design and deliver reliable, high-performance solutions that support your entire operation, not just isolated elements.
Global Standards, Delivered with Local Accountability
As the UK delivery partner for global providers, we combine international standards and frameworks with responsive, local delivery. You’ll work with people who take ownership, from design through to implementation and beyond.
Bespoke Designs for Your Requirements
Despite what many will say, there is no one-size-fits-all approach. We do not push a single vendor or force predefined solutions; we design around your environment, your requirements and your long-term goals.
Built for the Real World
Hospitality environments are complex, high-demand and constantly changing. Whether it’s peak service periods, outdoor coverage or multi-site estates, our solutions are designed to perform where it matters most.
End-to-End Capability
From core networking and connectivity to security, guest technology and smart systems, we can deliver complete solutions or support you with specific elements as needed.
Our Core Values
Transparency & Communication
The biggest driver of customer dissatisfaction we see is a lack of transparency and communication from the delivery partner. We take a different approach, ensuring you know what is happening at every step. You will know who is attending your site and exactly who to speak to if you are unhappy with anything. Multi-site customers work with the same team each time, with consistent points of contact and clear escalation routes. We also ensure a member of the Connected Hospitality team oversees every installation on site, so you always have someone available to speak to in person.
Delivering to the Highest Standards
We work in demanding, live hospitality environments where consistent delivery standards matter. With significant experience of installations in occupied and operational sites, we plan work to minimise disruption to guests and staff while delivering a solution that meets the agreed requirements and budget. Every client receives the same structured approach, clear accountability and attention to detail, regardless of project size.
Collaboration
Collaboration is central to how we work, not only with our customers, but across the wider industry. The industry and the technology landscape is ever evolving and delivering the best outcomes requires us to be deeply embedded in both. We are not tied to one vendor or approach; we recommend what’s right for you, not what’s easiest for us. We regularly review emerging technologies to find new and innovative ways to add value to our customers. This wide network of technology partners allows us to be even more transparent with you. If something falls outside our area of expertise, we’ll tell you honestly and either connect you with the right specialist or manage that engagement on your behalf. If you already have trusted partners, we’re happy to work alongside them. Ultimately, we work for you and will deliver what is best for you.
Whether you have an immediate requirement or would simply like an informal conversation about your plans, we would be pleased to hear from you.
How We Work — Openly, Consistently and Without Surprises
Our core values of transparency, communication and delivery to the highest standard shape everything we do at Connected Hospitality. We follow a consistent, structured process and share it openly, so you know exactly what to expect and can hold us accountable at every stage.
01
Consultation
We begin by taking the time to understand your environment, operational needs and objectives in detail. This involves asking not only the right questions, but the challenging ones too, ensuring that we fully understand and align the scope of the challenge before proposing a solution.
02
Design & Validation
We design a solution tailored to your environment, modelling performance against site requirements and, where applicable, brand standards. This ensures you have full visibility of the design, with the time and clarity to review, agree and understand exactly what will be delivered and how
03
Deployment
Our fully qualified engineers deliver every aspect of the installation, ensuring consistent quality, attention to detail and alignment with the agreed design
04
Verification & Handover
Post-installation validation, including heat mapping, rack diagrams and full documentation, ensures coverage, performance and installation quality meet the agreed standards before you sign it off.
05
Ongoing Support
Our relationship doesn’t end at handover. Whether you need support, optimisation or expansion, we remain available to ensure your solution continues to perform as your requirements evolve.